Whether a company is small or large, chances are they use a variety of technology to conduct business on any given day. When businesses first start out, it’s common for all of their information technology solutions to be managed in house. However, as companies grow, so will their IT needs and, during this process, many businesses find themselves ill-equipped to keep up.
Whether you’re a small business who needs help with basic IT support or a larger company looking to outsource their IT needs, it’s important that you choose to work with an experienced IT management company that offers the services you need. If you’re ready to hire an IT support company, make sure you consider the following before making your decision:
1. Only consider IT companies who have been around for a while.
Whether we’re talking about computers, servers, or software, technology isn’t an easy thing to work with. An IT company that’s been around for many years is likely one that’s mastered the art of adapting to technological advancements and thriving in a fast-paced industry that’s always changing. Hooks Systems has been in business since 1995, so you can rest easy knowing we’ve seen and done it all.
2. Make sure they’ll be there for you when you need it.
When an IT company says they’ll be there for you round the clock, you need to make sure you can trust them to keep this promise. If not, and you experience an IT emergency, you could find yourself vulnerable to tragedies like data loss, hardware failures, or cyber-attacks without anyone to help you. When verifying an IT company’s support reputation, look at things like average ticket response times and the types of support your plan would offer. At Hooks Systems, we provide our clients with options for both remote and onsite support, as well as 24/7 networking monitoring.
3. Consider whether they can grow with you.
A small, one-person IT support business may be able to help you care for your mom-and-pop shop’s computer needs right now, but will they be able to help you as you expand? When trying to find the best IT management company in Wilmington, NC, you can’t just think about whether they can handle your needs at your business’s current size, you need to also think about whether they can scale with you. Hooks Systems has worked with a variety of companies, small, medium, and large, and worked hard to develop easily scalable products and services.
4. Make sure they have experience with a variety of equipment and products.
What kind of servers do you have? Do you use Mac, Linux, or Windows computers? What kind of routers and modems do you use? Regardless of what the answers to these questions are, it’s critically important that whichever IT company you hire has extensive experience working with the equipment you use. Not only does this spare you the trouble of having to replace anything, it means that support times and repairs will be completed even more quickly and efficiently.
Our highly trained team’s experience is diverse. We can and have worked with a large variety of systems, machines, software, and network security monitoring solutions, and can easily provide support for any product you’re currently using.
5. They need to have an easy way for you to submit support requests.
A good IT management company will provide multiple ways for their clients to get in touch with their support team. At Hooks Systems, we want to make sure that our customers can get in touch with us in a way that is quick and convenient for them. That’s why you can submit a support ticket using our helpdesk portal, start a remote session with one of our technicians in our support portal, email us for support needs at email@example.com, or call us at 910-790-9959 or toll-free at 800-558-5340.
6. A company with different levels of support is ideal.
That way, you can make sure all of your IT support and management needs are met while ensuring you still stay well within your budget. Hooks Systems offers both flat fee support services and several support packages, so you can choose whichever is perfect for your company.
7. You need a dedicated account manager.
In addition to a support team you can easily reach, having a dedicated account manager is an extremely valuable asset when it comes to efficient IT management and support. When you take advantage of our IT RemoteCare program, you’ll be assigned an account manager who will always be there to answer your questions, address any concerns, and help you adapt to the growing needs of your business.
Hooks Systems has two-and-a-half decades of IT management experience, and plenty of happy customers to show for it. We can help you with network management, IT support, network monitoring, IT consulting and more – all you have to do is get in touch with us to get started.